How this site handles your information

What we collect, and when

Through the project questionnaire, the site collects what you type and choose to submit: your answers about your business and project, your name, business name, email address, and optionally a phone number. You can also choose to answer “How did you hear about us?” — and, if you say a sales representative or something else, add a name or a few words. Your questionnaire answers are not sent until you review them, give explicit consent, and press submit.

Like any website, the services that deliver it also handle some technical data. The hosting provider receives standard request information, such as your IP address and browser details, whenever a page loads or a form is submitted. If spam protection is enabled on the questionnaire’s contact step, its provider receives similar technical information from your browser to check that a person is submitting.

How it’s used

Submissions are validated and delivered to the studio by email, through an email delivery service, so we can review your project and reply. They are used to respond to you about your project. If you answer the optional question about how you heard about the studio, that answer is also used, in the studio’s own records, to understand how people find it. It never changes your recommendation, and it isn’t consent to marketing messages. We don’t sell, rent, or share your information with third parties for marketing.

Inquiry reporting

After an inquiry email is accepted, a minimal reporting record is also kept in a private Google Sheet. It includes a submission reference, timestamps, your optional referral source and representative name, package context, and the recommendation. It does not include your contact email, phone number, business name, questionnaire answers, or additional notes.

Photos you share

Sharing photos is optional. When you upload them, they go to private storage with our hosting provider, are checked, and the studio opens only cleaned copies without location or camera details, through private links. The file as you sent it stays in that private storage until deletion. Photos attached to a sent inquiry are deleted automatically 30 days after it is sent; photos you upload but don’t send are deleted after 24 hours. Save anything you need to keep yourself. Your inquiry email and its reporting record follow the separate retention below.

How long we keep inquiries

Website inquiries that do not become client projects, including their email and reporting records, are kept for 12 months after the last meaningful contact. We review and remove these records manually; deletion is not automated. Records needed for an active matter or a legal hold are handled separately. Records for inquiries that become client projects follow a separate client-record retention schedule.

What stays in your browser

While you fill in the questionnaire, your draft answers are saved in this browser so a refresh doesn’t lose them. The draft never leaves your device unless you submit, and it’s cleared once your submission is confirmed as sent or when you choose “start over.” If sending fails, the draft stays. A saved draft older than 30 days is discarded the next time the questionnaire loads. Your contact details, consent, and how-you-heard answer are never saved in browser storage. Contact details and the active referral detail stay in memory while you revisit steps, and are cleared on Start over, accepted submission, or leaving/reloading the questionnaire. For that browser tab only, a random submission ID and timestamps (never your answers or contact details) are kept to help prevent duplicate submissions during retries.

Analytics and cookies

Production analytics uses Vercel Web Analytics to measure page visits, section content visible for at least one second, a small set of interactions, active-time milestones, and progress through the questionnaire.

The site sets no cookies of its own. Analytics respects Global Privacy Control and Do Not Track and excludes preview traffic. Active time is an estimate while the page is visible and focused, paused after 30 seconds without activity. Analytics never receives your questionnaire answers, contact details, referral details, or submission identifiers; page addresses exclude query strings and fragments. These measures describe overall usage, not individual journeys or recordings.

Section, interaction, time, and stage counts are limited in page memory and reset on reload. Two tab-only flags in session storage prevent repeated questionnaire start and completion counts; they contain no answers or identifiers and clear on Start over or an accepted inquiry.

Corrections and deletion

If you’ve submitted the questionnaire and want your information corrected or deleted, reply to any email from the studio — or submit the form again with a short note — and it will be handled.